7 Ways ReMAN365 Will Keep Your Service Technicians at the Top of Their Game

Your skilled technicians make or break your profit company’s profit goals. Keeping them highly informed will keep your remanufacturing organization running smoothly and your customers happy. Here are 7 ways ReMAN365 can help your technicians stay on top of their game.
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1. Pictures

By combining ReMAN365 with Microsoft SharePoint or OneDrive (or any other cloud-based document repository) your technicians can store, share, and access photos of your service and repair jobs. Document issues, identify parts, or assist with reassembly by taking photos (or video) of your entire process. These can be accessed anywhere: on-site at your customer, in the shop on a tablet, or in the office while communicating with your customers. Pictures can be stored along with each quote, order, or at the item level.
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2. Linked Technical Documentation 

Storing relevant technical documentation along with the item or service item allows your technicians to have quick access to engineering and reference material, look up standards and specs, and ultimately make more informed decisions. Unlike pictures, these are stored in ReMAN365, so your Engineering Department can control changes. There are no hyperlinks to break and documentation won’t change without your knowledge.
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3. Component BOMs

Give your technicians access to accurate information on the BOM components in the equipment they’re working on. Drill into those items to look at item attributes and technical documentation. Select and copy any items that need to be replaced directly onto the Service Quote or Order.
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4. Troubleshooting Documentation

Share and disseminate engineering and troubleshooting steps. Many different troubleshooting cards can be created and the relevant ones applied to each Service Item, so your engineers and managers can save time and reuse documentation as needed.
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5. Service Item History

Easily view information about past service performed on a piece of equipment with Previous Services History. Also, using the Service Item Log, gain a real-time understanding on all activity that has taken place while the job has been with your company. 
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6. Internal Notes

Internal notes allow your technicians to communicate with Service Managers and each other, keeping everyone informed. Notes are available on all order and quote documents. 
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7. Shop Floor Dashboards

By leveraging Power BI, goals, performance metrics, and other important data can be sent to your shop floor in real time. If your technicians are out in the field, this data can be sent directly to their tablet, keeping everyone up to date on company performance.
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Conclusion

In today’s service organizations, your skilled employees are the most valuable competitive advantage your company has. Empowering your technicians to make better decisions using accurate, up-to-date information is crucial to helping them perform at their best. If you have any questions, or would like to learn more about how ReMAN365 can help you better organize your service, repair, or remanufacturing organization, please give us a call at ​(704) 846-6750 or email us at ​reman365@interdynartis.com.